Operations Manager

Job description

About Craft.io

With our end-to-end product management platform, we aim to revolutionize the world of Product Managers. Say goodbye to your cumbersome collection of tools, spreadsheets, presentations, and documents, and instead enjoy a single interface on which you create your product strategy and roadmaps, collect and analyze customer feedback, prioritize product features and tasks, write specs, and monitor the work of your development teams. 

It is our passion to provide Product Managers with the tools they need to build great products — customer centricity, innovation and adaptability are the core of what makes us successful. This is echoed by thousands of Product Managers from companies like SAP, Kimberly-Clark, Danone, and many more, who are already using our platform. 

At Craft.io we work hard but try not to take ourselves too seriously. Our work environment is dynamic, we work best in teams, but also offer lots of flexibility for each person‘s individual needs. Craft.io is backed by a solid product and ARR performance.

About the job

Craft.io is looking for a well-rounded Operations Manager to help shape and implement our internal operations. We are seeking a self-dependent entrepreneur, with strong analytical capabilities, as well as service- and team oriented characteristics, who wants to join a fast growing startup. The topics that are covered by you and your team include the formulation and communication of Craft.io’s strategy to its stakeholders, the procurement and management of tools to support the running of our business, and the handling of financial, legal, and people topics of our firm. Ultimately, we’ll trust you to help us remain efficient, growth-focused and compliant during the course of business.

Your day-to-day responsibilities

  • Optimize the company’s operations and implement appropriate governance models

  • Proactively identify process improvement areas and work with colleagues from other departments to implement best practices

  • Formulate strategic and operational objectives for the company and prepare their communication to different stakeholders

  • Examine financial data and use it to manage budgets and forecasts, and steer decision making

  • Ensure the company‘s compliance by working with 3rd party lawyers

  • Drive people topics across the firm

Job requirements

  • Proven work experience as an Operations Manager, Consultant, or similar role

  • Experience in driving own projects end-to-end

  • Proactive attitude combined with assertiveness

  • Analytically strong with a passion for numbers and data

  • Drive for high-quality outputs

  • Excellent communication and organizational skills

  • Degree in Business, Operations Management, or related field

  • Experience in Sales/Marketing Operations — Advantage

  • Experience in budgeting and forecasting — Advantage

  • Experience with CRM platforms like Hubspot/Salesforce — Advantage